Help with Dame

Frequently asked questions

Getting started

Starting your trial

Dame’s free trial runs 14 days through the App Store or Google Play. Starting the trial may require a payment method on your store account. Each accepted household invite adds 1 GB of permanent household storage, up to 3 extra GB. The trial converts to the selected paid plan when it ends, unless cancelled in the App Store or Google Play before then.

Inviting household members

Open Settings inside the app, tap Generate invite code, then tap Generate Code. Dame shows the code with Copy and Share buttons. When someone accepts, they join the household and Dame adds 1 GB of permanent storage to the household automatically (up to 3 extra GB total).

Subscriptions

Managing your subscription on iPhone

Open the iPhone Settings app, tap your name (Apple ID) at the top, then Subscriptions, then Dame. From there the tier, billing cadence, and cancellation are all available. Apple handles the billing; Dame reflects the change on the next sync.

Managing your subscription on Android

Open the Google Play Store app, tap the profile photo in the top right, then Payments and subscriptions, then Subscriptions, then Dame. Tier changes, billing cadence, and cancellation live there. Google handles the billing; Dame reflects the change on the next sync.

Account and data

If you forget your PIN

Dame protects your identity with a PIN. If you enter the wrong PIN, a “Forgot PIN?” option appears on the lock screen and uses your device’s biometrics (Face ID, Face Recognition, Touch ID, or fingerprint) to recover access. If biometrics aren’t set up, email support@damedigital.ca and Dame can help.

What data Dame stores

Dame stores household tasks, chores, events, messages, notes, saved items, and profile information so the app works across devices and household members. Messages between household members are end-to-end encrypted: they are encrypted on your device, and only the members of a conversation hold the keys, so Dame cannot read them. The full picture, including retention periods and third-party processors, lives in the Privacy Policy.

Deleting your account

Inside the app: open Settings, tap your profile row, then scroll to Delete account. If you can’t sign in, the same flow lives on the web at /delete-account. Retention behavior, including how shared household data is handled, is described in the Privacy Policy.

Accessibility

Dame aims to be usable by everyone and works toward common accessibility standards (WCAG). If you run into an accessibility barrier, email Dame at support@damedigital.ca and Dame will help find an accessible way through.

Contact

Email Dame at support@damedigital.ca and a real person will reply. For legal contact details, see the Terms of Service.

Legal

The Privacy Policy and Terms of Service have the long-form details.